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PM maintenance process using Adobe Interactive Forms
This (slightly simplified) process shows the processing of a notification / maintenance request and maintenance orders using Adobe Interactive Forms. After filling the form it is sent to the SAP system and generates respective notification and the PM order in the background. The status of the order can be followed up on the interactive form in every state.
A notice can be sent to the SAP system in two ways:
In this case the Abobe Interactive Form is embedded in a Web Dynpro. To use the Web Dynpro the user must be logged onto SAP. The changing of the order status can be followed online.
In this case the Adobe Interactive Form will be sent automatically to a given email address as an attachment. In this way the user authentication isn't required to the SAP system, the processing of the email is made by a program connected to a service user. We can draw information about the order status from the automatically created answering email and form.