We are looking for a:
SERVICE DESK COORDINATOR
Focusing on improving the customer experience. The successful applicant will be joining a multi-disciplinary team with a focus on improving the customer experience. The applicant will use helpdesk systems to track and take ownership of customer issues that are monitored within the parameters of Service Level Agreements. The role will provide exposure to many different business and some technical areas. The role also provide opportunities to get involved in all areas of global companies. Some weekend and out of hours work may be required.
Responsibilities:
- Log, maintain and resolve helpdesk issues and flag escalations
- Maintain the SLAs of customer contracts
- Highlight potential major issues
- Expedite issues resolution with consultants if necessary
- Use helpdesk systems to track and take ownership of customer issues that are monitored within the parameters of Service Level Agreements.
- Continuous status reporting
To be considered you must possess:
- English
- Recognised IT Qualifications
- Excellent documentation skills and communication skills
- Proficient with MS Office suite
- Customer support experience (in any capacity)
Advantageous Skills:
- German knowledge
- Software testing experience,
- multi-layered applications knowledge - ERP system
Please send your application with photo to the following address:
abap@lupusconsulting.com
1118 Budapest, Alíz utca 1
Tel.: +36 1 412 1030
Your application will be treated confidentially.
Lupus Consulting - an international company providing consulting, outsourcing services with focus on improving the customer experience - is looking for a candidate to join the team of developers in the position of:
SAP PROGRAMMER / SOFTWARE ENGINEER
The successful applicant will work in a team responsible for the European region
and will have the opportunity to learn new technologies and
to widen the knowledge of the SAP system.
Within our fast growing organisation we continuously - divided into 3 separate career cycles - support and manage the individual development,
The successful applicant has:
- university/college degree
- excellent communications skills (fluency in English or German is required)
What we offer:
- competitive salary
- self-starting, self-learning work approach
- long-distance carreer opportunity
The applicant will:
- join a young and dynamic team
- learn new IT technologies
- receive trainings in SAP ABAP development
Please send your application with photo to the following address:
abap@lupusconsulting.com
1118 Budapest, Alíz utca 1
Tel.: +36 1 412 1030
Your application will be treated confidentially.