Application Management & Support Center
Application Management Outsourcing - General Services:
Portfolio
- ABAP/Netweaver
- BASIS/System Operation
- Functional Support/Consulting
Services
- Daily Support
- Bug fixing
- Small Projects
- Change Requests
Professional Helpdesk
- Ticketing / Solutions based on SLA
Reporting
- Weekly detailed reports
- Online reporting
Support for Client Organisation
- Dedicated Team
- Tailored Support Offerings
Professional Management of Services & Projects
Lupus Application Management & Support - Capability:
All Near - Shore services are available in English, German and Hungarian.
Following European languages are also feasible upon request:
Croatian, Czech, Polish, Romanian, Serbian
Knowledge Management
- Quarterly training for service standards
- Business process repository in Solution Manager
- Technical solution base is under development on Wikipedia platform